Customize Policy
---please view carefully, then decide to buy---
100% Refund and Resend Free
.Because of our work mistakes, the products do not meet the customer's customized requirements, or due to logistics reasons, the products are damaged, the package is lost during transportation, or cannot be delivered, then we will bear all the losses and will refund 100% to the customer or resend it. goods
FREE SHIPPING to World
.For customer's order with a total weight greater than 2kg, we will use Excellent Express delivery such as DHL/FEDEX/UPS/EMS, which only spend 4-14days.(***Some areas are located in remote areas specified by the Excellent Express, so they will be charged a high surcharge. Therefore, we can only use Standard Air Parcel service for these areas***.)
.For customer's orders with a total weight of less than 2kg, we will use Standard Air Parcel services, such as China Post/USPS/Hong Kong Post/SF/EUB and other channels, which spend 8-45days.
( If customer wants excellent express delivery such as DHL/FEDEX/UPS/EMS services, can make up their shipping fee)
.The customs duties or any other temporary trade charges levied by the customs of the country where the customer is located shall be borne by the customer. As a result, the customer cannot receive the package, and all losses are borne by the customer. (We will ask customers for customs declaration data before delivery, including product name, declared value, taxpayer account number and other information. Customers need to submit their own declaration requirements within 48 hours, and then we will declare according to customer requirements)
.Due to emergencies, temporary events or government control and other reasons, some countries or regions will not be able to transport, we will notify customers as soon as we receive the order. If you encounter this, please understand.
Privacy Protection
. We respect and protect all privacy of our customers. All data sent to us by customers are strictly protected, and they will be completely deleted from our database and cannot be recovered after the customer is satisfied with the receipt.
. All customer-ordered products or related patterns will not be published on our website or in our related media without the customer's consent. This publication generally refers to public or private sharing. If we violate the policy, we will take all legal responsibility.
Contact us
. If the customer finds that the outer packaging of the package is damaged when receiving the package, please contact us immediately, and take a photo or video and send it to us. After we receive and confirm, please open the package again. If you find that the product is damaged and cannot be used or parts are missing , we will take full responsibility and give customers monetary compensation.（***If the customer fails to do so, we are not responsible***)
.We provide 24 hours customer service, If you have any pre-sale, in-sale and after-sale questions, you can contact us at the following phone numbers or WhatsApp or E-mail. We will reply within 9 hours
Telephone / WhatsApp: +86 15382835171
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Cannot be Returned
.Because personalized products cannot be re-sold, customers cannot cancel their orders and refunds after their products enter the production process.
.If the package has not been dispatched, 15% of the shipping cost can be refunded to the customer.
.If the package has been dispatched, we do not accept any refund request from the, please understand.
.''production process'' means
.In the case of no need for samples: After the customer confirms that the personalized product design plan sent by us meets their own requirements, and there is no suggestion for improvement, our production department will officially arrange the time for personnel to start production after receiving the design plan. after the point.
.In the case of needing sample confirmation: after the customer receives the sample, we are notified that we can produce according to the sample, or the customer puts forward revision opinions, and clearly points out that there is no need to re-make the sample, our production department starts to follow the sample or the customer's revision opinion. After starting the formal production plan.
. After the customer's order enters the production process, the product needs to be modified or remade due to the customer's reasons, and the customer shall bear all the new costs.
Gift Packaging
. Our product packaging by default only includes the product itself and the corresponding giveaway and simple
